A major GVTC internet outage hit Texas on Tuesday afternoon, leaving broadband users across several regions without service. Most reports came from San Antonio, Boerne, and parts of Kendall County, where customers said their internet went offline suddenly and stayed down for over forty minutes.
Residents across multiple neighborhoods reported losing service at the exact same time, pointing to a large-scale disruption in the provider’s network.
Impact on San Antonio, Boerne, and Kendall County
The outage affected:
- Boerne
- Kendall County
- North and Central San Antonio
Users said the blackout was abrupt and widespread, impacting homes, small businesses, and remote workers. Several neighborhoods reportedly experienced a complete service shutdown with no warning.
What Customers Are Saying
Reaching GVTC support has been a major challenge. Many subscribers said they repeatedly called the helpline, only to hear a busy signal with no updates on the outage.
Local tech company 210 IT also confirmed the issue. According to the business: “Several of our clients using GVTC fiber internet lost service at the exact same time.”
The company stated it attempted to contact GVTC’s support team but could only reach a busy tone.
No Statement Yet From GVTC
As of now, GVTC Communications has not released an official statement about the outage. There is no confirmed cause and no estimated timeline for full service restoration.
Customers are still waiting for updates as service remains unstable in some regions.
