The widespread outage affecting Verizon on Wednesday was largely resolved within a few hours, but many customers across the United States continue to report service problems, particularly phones stuck in SOS mode with no signal.
As of 8:31 p.m. ET, more than 38,000 Verizon users were still reporting that their network service was not operating normally, indicating that the disruption had not been fully resolved.
Thousands Still Reporting SOS Mode Issues
At the time of reporting, 38,479 users had logged complaints about Verizon’s service, according to outage tracking platform DownDetector. The majority of reports cited phones showing SOS mode, which typically appears when a device cannot connect to its carrier’s network.
The persistent reports suggest that while core services may have been restored in many areas, connectivity issues continue to affect a significant number of customers.
More Than 1.5 Million Customers Impacted
According to USA Today, more than 1.5 million Verizon customers were impacted by the nationwide outage. The disruption appeared to be most severe along the US East Coast, with New York City, where Verizon Communications is headquartered, reporting the highest concentration of issues.
The outage reportedly began around 12:30 p.m. ET and peaked at approximately 1:15 p.m. ET, when nearly 185,000 users reported problems on DownDetector alone.
Verizon Response So Far
Verizon acknowledged the issue earlier in the day, saying its engineers were working to identify and fix the problem. However, no additional updates have been posted since on Verizon Support’s official X account.
“We are aware of an issue impacting wireless voice and data services for some customers,” the company said in a statement. “We know this is a huge inconvenience, and our top priority is to get you back online and connected as fast as possible.”
As of now, Verizon has not provided a detailed explanation of what caused the outage or a timeline for full resolution.
