Southwest Airlines is changing its long-standing policy for plus-size passengers, making it more difficult to receive refunds for extra seats. The new rules will take effect on January 27, 2026, coinciding with the airline’s rollout of assigned seating on all flights.
What Are the New Rules?
For over 20 years, Southwest allowed passengers who purchased two seats for extra space to request a refund for the second seat after the flight. Under the updated policy, refunds will only be granted if all three conditions are met:
- The flight must have at least one empty seat or passengers traveling on space-available passes.
- Both tickets must be purchased in the same fare class (Choice, Choice Preferred, Choice Extra, or Basic).
- The refund request must be submitted within 90 days of travel.
Additionally, passengers who cannot fit between lowered armrests will now be required to buy a second ticket in advance, replacing the old policy that merely recommended it.
Criticism and Concerns
Some travelers have expressed concern that the new system will increase stress for plus-size passengers. Jeff Jenkins, founder of Chubby Diaries, told USA Today:
“The new policy feels like a sneaky add-on that may discourage plus-size people from flying Southwest. Travelers will now need to figure out whether a flight is sold out before they know if they qualify for a refund.”
He added: “It’s just more anxiety to an already high-anxiety experience.”
While Southwest Airlines says the update aims to clarify the refund process, critics argue it complicates flying without providing tangible benefits to passengers.
Impact on Travelers
The policy change affects any passenger who requires extra space, especially those who previously relied on the simple two-seat purchase and refund system. Travelers are encouraged to check flight availability and fare classes before booking to ensure eligibility for refunds.
