Amazon Prime Video faced a major outage on Wednesday, leaving thousands of users unable to stream content. According to DownDetector, which tracks service disruptions through user reports, nearly 3,600 users in the United States reported issues during the outage.
Are you having problems with Amazon Prime Video?
You’re not alone! Downdetector users have been reporting problems since 10:42 PM GMT! https://t.co/Gq7HL3P1O4
Let us know what problems you’re having! pic.twitter.com/T0eKVIh3vy
— Downdetector (@downdetector) August 13, 2025
Streaming Problems Reported by Majority of Users
About 95% of users experiencing problems reported video streaming issues, while a smaller percentage mentioned problems with the app and smart TVs. The disruption appeared to affect users nationwide, with reports coming in from multiple states.
Social Media Reacts to Prime Video Outage
Frustrated subscribers quickly took to social media platforms to share their experiences:
- “Why is Amazon Prime Video not working? I can’t watch anything!” one user posted on X.
- Another user wrote, “Thought it was my WiFi, but looks like Prime Video is down for everyone.”
- Memes and GIFs flooded timelines as viewers expressed their disappointment with the sudden downtime.
Is your Amazon Prime Video down too? Because same https://t.co/FFOj1UsVFv
— here for harry🦅 (@hereforthe1d_) August 13, 2025
I cannot watch a film or series without interruption, on @PrimeVideo – every other app on my TV is fine. @AmazonHelp can you shed some light because it’s extremely frustrating?#CustomerService pic.twitter.com/u45iEeChwt
— Linda Martin (@_pinklady86) August 13, 2025
Service Status and Updates
Amazon has yet to release an official statement regarding the cause of the outage. Users are advised to monitor Amazon Help channels and DownDetector for real-time updates.
