On May 28, numerous users of Ring’s home security cameras reported unexpected and unexplained entries in their activity history, sparking fears that the system had been compromised. However, Ring has since confirmed that these incidents were not due to hacking attempts, and users’ privacy remains intact.
Acknowledgment of the Issue
In a post released on Friday, Ring clarified that the anomalies were the result of a recurring software bug. “We are aware of a bug that incorrectly displays prior login dates as May 28, 2025,” the company announced, addressing user concerns over potential hacking.
Despite this clarification, many customers were still unsettled, prompting an influx of comments criticizing Ring for the problem. The company provided additional details in response to an irate user’s inquiry.
Clarification on Device Activity
On its Facebook page, Ring further explained: “We are aware of a bug that resulted in prior login dates for client devices being incorrectly displayed as May 28, 2025, and device names to be incorrectly displayed as ‘Device name not found.’”
They reassured users, stating, “The devices you see listed in your Authorized Client Devices were those you have previously logged into your account with. This could include devices you no longer use. There is no indication of your account security being compromised as a result of this bug.”
User Backlash and Complaints
There was securitybreach @ring and there cameras, people have been watching your cameras after hacking their system. It happend on May 28th. They havent said anything after about 2months. Go and delete anything logged into your system that you didnt authorize. #ringdoorbell pic.twitter.com/mldumi5Uny
— Eater of Tacos (@Dfnrey) July 18, 2025
Despite Ring’s reassurances, users expressed dissatisfaction with the response, citing specific irregularities. “Ring, this is not true. There were devices on there we have never owned,” one user wrote.
Many other users criticized Ring for not notifying them about the issue sooner. “Unacceptable, Ring! Notify people. The dates weren’t just May 28; it’s June 25, July 10, and 11—multiple unauthorized logins! This is scary,” one concerned user said.
Conclusion
As Ring continues to address user concerns regarding the recent bug, the incident serves as a reminder of the importance of cybersecurity and transparency in maintaining user trust. Further updates are anticipated as Ring works to resolve the issue and enhance its security measures.
