After an outage that lasted for over 6 hours, all the social media apps are back. Taking to Twitter, Facebook tweeted this message, “To the huge community of people and businesses around the world who depend on us: we’re sorry. We’ve been working hard to restore access to our apps and services and are happy to report they are coming back online now. Thank you for bearing with us.”
However, every user may not have got back access to their social media accounts, as is clear from this tweet. Facebook Chief Technology Officer Mike Schroepfer tweeted, adding that it “To every small and large business, family, and individual who depends on us, I’m sorry.” He added, “It may take some time to get to 100%.”
WhatsApp tweeted this to its users, “Apologies to everyone who hasn’t been able to use WhatsApp today. We’re starting to slowly and carefully get WhatsApp working again. Thank you so much for your patience. We will continue to keep you updated when we have more information to share.”
Instagram, which too had gone down, tweeted this, “Instagram is slowly but surely coming back now – thanks for dealing with us and sorry for the wait!”
In earlier such instances, a DNS server issue had been blamed. The error message on Facebook’s webpage suggested a Domain Name System (DNS) error. What DNS does is allow web addresses to take users to their destinations. Facebook itself controls the settings.
Security experts said the outage was likely triggered by a configuration error that left directions to Facebook servers unavailable. That could be the result of an internal mistake, though sabotage by an insider would be theoretically possible.
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An outside hack was viewed as less likely. A massive denial-of-service attack that could overwhelm Facebook and its sister sites, on the other hand, would require either coordination among powerful criminal groups or a very innovative technique, Reuters reported.